Shipping policy

Last updated: October 18, 2026

Thank you for shopping with Handtaskopen.be. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are processed within 1-3 business days (excluding holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are standard €9, calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

European Union customs, taxes and other applicable fees

Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.

Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Belgium through our freight partners: UPS, DHL, FedEx.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

All packages are insured against loss only.

In the event that a parcel is confirmed as lost by the carrier, BrandsGateway will initiate a claim with the shipping provider and, upon approval, will either reship the order at no additional cost or issue a refund.

Insurance does not cover damage to goods, delays in transit, or other circumstances outside our control.

Products are dispatched from BrandsGateway partners within 1-3 business days after the payment for the order has been received and are always subject to checking the regularity of the payment before carrying it out. In the case of orders with payments in advance other than bank transfer and where BrandsGateway has a report of anomalies, such as the mismatch of the name of the person registered and the holder of the credit card, the goods are delivered within 7 working days from when it has been checked for regularity of the payment, or at least from the end of the tests that will be necessary to verify the regularity of payment. In the unlikely event that a product has not been delivered after 10 working days following the order confirmation, customers should send a direct email to info@handtaskopen.be with the subject line "non-delivery", while also stating the order number as well as any other additional information. Having received the email, handtaskopen.be will contact the customer within 3 working days in order to resolve the problem, or in some cases offer an explanation for the non-fulfillment of orders.

In the event that a package is unclaimed and subsequently returned to the vendor, the buyer shall be responsible for all return shipping costs as well as any applicable customs charges. The buyer shall be responsible for a fixed fee of €45 for unclaimed packages.

The same provisions shall apply in cases where a package is returned due to incorrect or incomplete shipping information provided by the buyer, including but not limited to errors in the recipient’s name or address.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.