FAQ
How do I place an order?
Choose your favourite handbag, add it to your shopping cart, and follow the steps at checkout.
Can I change or cancel my order?
Please contact us as soon as possible. If your order hasn’t been processed yet, we’ll see what we can do.
How do i know if my order is confirmed?
After your purchase, you’ll receive a confirmation email with all the details.
Do you ship to other countries outside of Belgium?
No, we currently only deliver within Belgium.
What is the delivery time?
Usually, it takes 24-48 hours for the warehouse staff to dispatch the package, and 3 business days on average untill delivery.
Please note that our partners warehouses and freight partners do not operate during weekends or on public/bank holidays in the country where the parcel is located at that time.
As a result, order processing, handling, and shipping may be delayed during these periods.
What are your shipping costs?
Shipping is free for all orders above €200.
For all orders under €200, there's a €9 shipping cost.
Shipping costs are not included in the product price.
Can I track my order?
Yes, you can track the parcel at any time.
As soon as your order is confirmed, you will recive a trackingnumber by email.
Are your products authenic?
Yes. All products sold by our partner are authentic designer products.
Our partner, BrandsGateway sources products directly from brands, licensees and official distributors. The authenticity and provenance of products are verified before they are made available in the catalog.
For more details, please visit our Authenticity page.
What payment methods do you accept?
Wij accepteren veilige en populaire betaalmethoden die beschikbaar zijn tijdens checkout, en werken enkel met beveiligde betaalmethoden om jouw gegevens optimaal te beschermen.
Bancontact
Klarna
Apple Pay
Google Pay
Shop Pay
Visa
Mastercard
American Express
Maestro
UnionPay
Can i return my order?
Yes, you have the right to return your item within the legal 14-day period after receiving it, provided that the product is unused and in its original condition. For more details, please visit our Shipping and Returns page.
What if my order arrives damaged?
Please contact us immediately and include photos of the issue so we can resolve it as quickly as possible. For more details, please visit our Shipping and Returns page.